Better understanding customer needs is a key thing for each business. And it takes time to ascertain customer’s emotional and material needs. What would be the benefits for your business if you could analyze conversations, business emails, surveys or feedback’s and get an understanding about what’s happening and about what customer needs?
And we created Lisa, an AGI, for this purpose: be able to understand in “real-time” a given situation and find the set of active needs to be satisfied. Everyone has a set of universal basic needs (about 40), with individual differences on these needs leading to the uniqueness of personality through varying dispositional tendencies for each need, creating an internal state of disequilibrium; the individual is then driven to engage in some sort of behavior to reduce the tension. This is the moment when needs become active and this is what Lisa is identifying.
And knowing these needs will make it easier to provide to people what they are looking for and adapt the actions taken by the machine to the current context.
Data can be provided in text or audio format. Assessment results are available within an XML file and if needed a user friendly report can be received over eMail or spoken by the machine. A dedicated engine will also produce heatmaps.
Using a VirtualBrain describing your context, Alex is able to assess any text content to recognize and identify the meaning contained within unstructured text.
For some of our customers, we created dedicated VirtualBrains for their use cases to detect people sentiments, risks of customers looking at the competition or requesting support. Some VirtualBrains were also created to support content categorization / tagging.
SaaS & on premises
Our servers are hosted by AWS on EC2 Instances. Our machines are prepared with a 64 bits (x86) Ubuntu Amazon Machine Image (AMI), current version 18.04 LTS.
Our software stack is only using OpenSource components available on GNU/Linux. No proprietary software is used, no additional license is needed.
All our software are build using ANSI C (C11) and can be compiled and hosted on any machine upon request. Our solution can also be hosted on your premises.
To make it easy for you to use our software, we created a daemon called Mike. Used as an API, Mike will transfer data in a secured way between servers. We also added a proprietary encryption engine to Mike in case sensitive information needs to be exchanged.